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Frequently Asked Questions

Q: What are the hidden charges?
At Heartland Mobility, we give you the best price the first time. Our prices include shipping, batteries unless clearly listed in the description that is airline approved, and No taxes for most purchases. The price listed is your true cost. Many dealers add costs for batteries or shipping after you have chosen the item. This gives the consumer the impression of having a lower price.

Q: Why are your prices lower than the competition?
Our primary goal is to service those customers who want improved mobility but do not qualify for assistance through Medicare other insurance. To do this we keep our costs low by shipping direct from the manufacturer. This allows us to pay lower overhead for commissioned sales staff, storage, and billing of insurance. Also, we sell at large volumes, which allow better purchasing leverage. Even though our prices are low you still get a quality name brand product with all benefits of the manufacturers warranty.

Q: Do you take Medicare or other Insurances?
In order to keep our prices low, Heartland Mobility does not process claims through Medicare or other insurances. We will honor purchase orders from most insurance companies. If you meet the Medicare standards for coverage of mobility products we recommend you seek a local dealer who can bill your insurance company. Please see our Medicare Reimbursement section to see if you qualify.

Q: What are the Medicare requirements for mobility products?
Medicare requirements change frequently but have more recently become more stringent. The following information is provided as a courtesy only. It is the customer's responsibility to verify the accuracy of the information.

  Scooters

1. A prescription
2. A Certificate of Medical Necessity (CMN)
   * Medicare requests that the physician ordering a scooter be one of the following specialists: Physiatrist, Orthopedist, Neurologist or Rheumatologist

In order to fill out the CMN for a scooter and be considered medically necessary, the following coverage criteria must all be met:

• The patient is unable to operate a manual wheelchair within his or her residence and would otherwise be confined to bed.
• The patient is capable of safely operating the controls for the scooter.
• The patient can transfer safely in and out of the scooter, and have adequate trunk stability for safety.
• The patient's condition must be such that a POV is required for the patient to get around WITHIN his or her residence. A POV that is beneficial primarily in allowing the patient to perform leisure or recreational activities will be denied as a non medically necessity.

  Power Chairs

1. A prescription
2. A Certificate of Medical Necessity (CMN)
   *Medicare requests that the physician ordering a scooter be one of the following specialists: Physiatrist, Orthopedist, Neurologist or Rheumatologist

In order to fill out a CMN for an electric wheelchair and be covered the following criteria must be met:

• The patients condition is such that without the use of a wheelchair the patient would be bed or chair confined, and
• The patient's condition is such that a wheelchair is medically necessary and the patient is unable to operate a manual wheelchair.
• The patient is capable of safely operating the controls of a power wheelchair.
• The patient requires the use of a wheelchair to move around their residence.
• The patient has severe weakness of the upper extremities due to a neurological, muscular, or cardiopulmonary disease or condition.
• The patient's condition is such that a power wheelchair will be needed long term.
• The patient's condition is such that without the use of a wheelchair would be bed or chair confined.
• Because part of Medicare criteria is that the patient be unable to operate a manual wheelchair, if Medicare has previously covered the rental of a manual wheelchair, the manual wheelchair must be returned to the company that supplied it before Medicare will cover the cost of an electric wheelchair.

  Lift Chairs

1. A prescription
2. A Certificate of Medical Necessity (CMN)

For lift chairs, Medicare will only cover the seat lift mechanism, but not the actual chair itself. The reimbursement amount is roughly $320 depending on the state in which the patient is located. A lift chair would be considered medically necessary if all of the following coverage criteria are met:

1. The patient must have severe arthritis of the hip or knee, or have a severe neuromuscular disease.
2. The seat lift mechanism must be a part of the physician's course of treatment and be prescribed to effect improvement, or arrest or retard deterioration in the patient's condition.
3. The patient must be completely incapable of standing up from a regular armchair or any chair in their home
4. Once standing, the patient must have the ability to walk.

By Medicare standards, the fact that a patient has difficulty or is even incapable of getting up from a chair, particularly a low chair, is not sufficient justification for a seat lift mechanism. Almost all patients who are capable of ambulating can get out of an ordinary chair, if the seat height is appropriate and the chair has arms. Medicare requires that the physician ordering the seat lift mechanism must be the attending physician or a consulting physician for the disease or condition resulting in the need for a seat lift.

Q: How much assembly is required for these products?
Lift Chairs - Place batteries in battery backup, plug it in and you are ready to relax.
Scooters - Most scooters will arrive in 3 parts for shipping ease - Scooter, seat, and batteries. It only takes a few minutes to assemble.
*" If you are having trouble with assembly please call. For a small fee we can usually have a local person help with set-up if needed.

Q: What If I Need Service?
In most cases the manufacturer covers the warrantee directly. You will find contact information for the manufacturer in your shipment. Each manufacturer has a network of authorized service centers nationwide. All manufacturers have special toll free referral numbers set up to refer you to the closest authorized service centers in your region. If you have specific questions about a particular manufacturer's warrantee, please e-mail or call customer service.

Q: What other financial assistance is available?
Some car manufacturers offer rebates for mobility equipment to be installed in the vehicles they manufacture.

General Motors Mobility Program
Phone #: 1-800-323-9935
Online at: www.gmmobility.com
*Reimburse $1,000 to Adapt or Reinstall Adaptive Equipment Into Any GM Car, Van or Light Duty Truck

Ford Mobility Motoring Program
Phone #: 1-800-952-2248
Online at: www.mobilitymotoringprogram.com
*Will Provide Up to $750 Toward the Installation of Adaptive Equipment on New Ford or Lincoln Mercury Vehicles

Chrysler Corporation's Automobility Program
Phone #: 1-800-255-9877
Online at: www.automobility.daimlerchrysler.com
*Will Provide Up to $1,000 Toward Modifications That are Necessary for Installing Adaptive Equipment.

Volkswagen Mobility Program
Phone #:
Online at: www.vw.com/access
*Will Provide Up to $1,000 Toward Modifications That are Necessary for Installing Adaptive Equipment.

Toyota Mobility Program
Phone #:
Online at: www.toyota.com/html/shop/distinct/mobility
*Will Provide Up to $1,000 Toward Modifications That are Necessary for Installing Adaptive Equipment.