Refund Policy

In order to obtain a refund, the following instructions must be followed:

Items custom-produced by the manufacturers are unable to be returned.

Contact our customer service department at customerservice@heartlandmobility.com or call 316-322-3502 to receive return authorization. Include your order number, name, and item number for the item you are returning. We will then contact you with a RA number and shipping instructions for your return. Please do not send a package back without a return authorization. Any item shipped to us without return # on box will be refused.

As you might expect, return items must have their original packaging and be unused.

Please include in the returned package, a note with the reason for return. Your feedback will be promptly reviewed by our Quality Assurance Department as part of our continuous improvement program to insure complete customer satisfaction.

We will help you determine the best method for shipping your return.

Of course, if any item is defective, or was damaged in shipping, please call us at 316-322-3502 or email us at customerservice@heartlandmobility.com. We will arrange for for the item to be picked up, and replace the damaged item.